1. When will my order arrive?

Your canvas print is made to order, which means production begins as soon as you place your order.

Timeline breakdown:

  • Production: 2-5 business days (we print and prepare your order)
  • Shipping: Varies by location

Total estimated delivery time from order date:

  • USA: 5-12 business days
  • UK & Europe: 5-13 business days
  • Canada: 7-15 business days
  • Australia & New Zealand: 7-15 business days
  • Rest of World: 9-20 business days

You’ll receive a tracking number via email once your order ships (where available). Please note that during peak seasons, processing may take a bit longer.

We’re sorry to hear that! We’ll make it right.

If your canvas arrives damaged or defective, here’s what to do:

Contact us at shop@notpublic.studio within 7 days of delivery with:

  • Your order number
  • Clear photos showing the damage or defect
  • A brief description of the issue

We’ll review your case and arrange a free replacement at no extra cost to you. We work directly with our production partner Gelato to resolve these issues quickly.

Important: Please keep the damaged item until we confirm your replacement—we may need it for quality control purposes.

Because every canvas is custom-made specifically for your order, we cannot accept returns or exchanges for:

  • Change of mind
  • Incorrect size selected by customer
  • Color differences due to screen settings
  • General buyer’s remorse

However, we DO replace items if:

  • Your canvas arrives damaged during shipping
  • There’s a printing defect or quality issue
  • You received the wrong item
  • The product doesn’t match what you ordered

Before you order: Please double-check your selected size, design, and shipping address. If you have any questions about sizing, framing options, or how the final product will look, contact us at shop@notpublic.studio before placing your order—we’re happy to help!

 

Yes, possibly. International orders may be subject to customs duties, import taxes, and fees depending on your country’s regulations.

Important things to know:

  • These fees are not included in your order total or shipping costs
  • You are responsible for paying any customs charges
  • Fees vary by country and order value
  • Customs processing may add time to delivery

Our recommendation: Check with your local customs office or postal service to understand potential fees before ordering. We accurately declare all package contents and values to ensure smooth customs clearance.

Countries most commonly affected: Australia, Canada, Norway, Switzerland, and some EU countries have stricter import regulations. If you’re unsure, contact us at shop@notpublic.studio and we can provide guidance based on your location.